Shipping policy

Thank you for choosing LEVERA.

This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on:

Product availability
Order volume
Weekends and holidays
Payment verification
Product-specific handling requirements

If there is an unexpected delay affecting your order, we will make reasonable efforts to communicate the delay.

Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances.

Any delivery estimate shown during checkout or on the product page is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Once an order has been shipped, customers may receive tracking information when available.

Shipping Charges

Shipping costs are calculated and displayed during checkout unless a product or promotion specifically states that shipping is free.

Additional charges may apply for certain destinations or special delivery services.

Tracking

When tracking information is available, it may be provided by email or through your customer account.

Tracking information is supplied by the shipping carrier and may take some time to update after shipment.

Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information.

If the tracking information indicates that the package has been delivered but you have not received it, contact us at:

team@flowlux.co

We will review the available information and determine the appropriate next step.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If an order has not yet shipped and you discover an address error, contact us immediately at team@flowlux.co.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a shipment must be redirected or reshipped.

International Orders

International customers may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

These charges are generally outside LEVERA's control.

Customers are responsible for complying with applicable import laws and regulations in their destination country.

Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier requirements, applicable laws, or product characteristics.

If an order cannot legally or reasonably be shipped to a destination, LEVERA may contact the customer regarding available options.

Contact

For shipping questions, contact: