Refund policy

Thank you for shopping with LEVERA. We want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, exchanges, and refunds may be accepted.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags, accessories, and documentation, where applicable.

  • Proof of purchase or your order number must be provided.

  • Certain products may be non-returnable for hygiene, safety, customized, clearance, or final-sale reasons.

Items That Cannot Be Returned

Returns may not be accepted for:

  • Final-sale or clearance products clearly identified as such.

  • Personalized or customized products.

  • Products that have been used, damaged, altered, or worn after delivery.

  • Items missing original packaging or accessories when those are required for resale.

  • Products that cannot legally or safely be returned once opened, where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:

team@flowlux.co

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, if applicable

We may provide a replacement, exchange, store credit, or refund depending on the circumstances and applicable law.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is generally responsible for return shipping costs.

If LEVERA is responsible for the issue, we may provide return instructions or cover reasonable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If an eligible item needs to be exchanged, contact us at team@flowlux.co before sending the item back.

Exchanges are subject to product availability.

How to Request a Return

Please contact:

Email: team@flowlux.co

Include your order number and the reason for your return.

Do not send a product back to an address obtained from an old order, shipping label, or third party unless LEVERA has provided the return instructions.

Legal Rights

This policy does not limit any mandatory consumer rights that apply under the laws of the jurisdiction where you live or where the transaction is governed.

LEVERA reserves the right to update this policy when necessary.

Contact: team@flowlux.co